Simply select your favorite item, choose your preferred size and color, and click “Add to Cart.” Follow the checkout steps to complete your purchase securely.

Once your order has been placed, you will receive an order confirmation by email.

We currently accept:

• Visa
• Mastercard
• American Express
• Shop Pay
• Apple Pay
• Google Pay
  

All payments are processed securely and encrypted to protect your information.

We understand that sometimes changes are needed. If you need to modify or cancel your order, please contact our customer care team as soon as possible.

Once your order has been processed or shipped, we are unable to make changes.

We currently ship exclusively within the United States.

Every order is carefully prepared before shipment.

Once your order has been processed, delivery typically takes:

5–8 business days

Please note that processing times may vary slightly during high-demand periods, sales events, or holidays.

Yes. Every order includes tracking information.

Once your order has shipped, you will receive a confirmation email with your tracking details so you can follow your package until it arrives.

Tracking updates can sometimes take a little time after your package has been shipped.

If your tracking has not updated for several days, please contact our customer care team and we will gladly assist you.

We want you to love your Vivienne Lane piece.

We accept returns within 30 days of delivery.

Items must be:

• Unworn
• Unwashed
• In original condition

To start a return, please contact our customer care team at:

info@viviennelaneco.com

Please include your order number and the reason for your return.

Our team will guide you through the next steps.

For returns due to a change of mind, sizing preference, or personal preference, return shipping costs are the responsibility of the customer.

If your item arrives damaged, defective, or incorrect, please contact us and we will assist you.

Once your return has been approved and processed, refunds will be issued to your original payment method.

Please allow a few business days for your bank or payment provider to complete the transaction.

Each product page includes a detailed size chart to help you select the best fit.

If you are unsure about sizing, our customer care team is happy to assist you before placing your order.

Simply email us at:

info@viviennelaneco.com

Sizing can vary slightly depending on the style and design of each piece.

We recommend checking the individual product size chart before ordering.

At Vivienne Lane, every piece is carefully selected to bring timeless elegance, comfort, and confidence to your wardrobe.

During our Overstock Clearance Event, we are offering exclusive savings on selected styles because we received more inventory than expected.

Rather than letting these beautiful pieces remain in storage, we are giving our community the opportunity to discover them at exceptional prices.

Many items included in our Overstock Clearance Event are limited.

Once a style sells out, it may not return.

We recommend ordering your favorite pieces while they are still available.

No.

The Overstock Clearance Event is a limited-time opportunity created to clear selected inventory and make room for future collections.

Available styles and sizes are only offered while stock lasts.

Our customer care team is always happy to help.

Email: info@viviennelaneco.com

Hours:

Monday – Friday: 10:00 AM – 5:00 PM (ET)

Saturday & Sunday: 9:00 AM – 3:00 PM (ET)

We aim to respond as quickly as possible and appreciate your patience during busy periods.