Shipping policy

Shipping Policy

At Vivienne Lane Co., we are committed to ensuring your order is delivered safely and efficiently. Please review our shipping and delivery policy below.

1. Orders

1.1 Placing an Order

By placing an order through our website, you agree to our Terms of Service and all applicable policies.

1.2 Order Confirmation

After completing your purchase, you will receive an order confirmation email.

Please carefully review your order details, including your shipping address. If any information is incorrect, please contact us as soon as possible.

1.3 Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Once your order has been shipped, you will receive a confirmation email containing tracking information.

1.4 Order Changes & Cancellation

We begin processing orders as quickly as possible. Therefore, cancellation or modification requests may not always be possible after an order has been placed.

If you need to make changes to your order, please contact our customer support team as soon as possible.

2. Delivery

2.1 Shipping Partners

Orders are shipped through trusted third-party carriers and delivery partners.

While we carefully select reliable shipping providers, delivery times may vary depending on carrier performance and circumstances outside of our control.

2.2 Delivery Time

Our estimated delivery time within the United States is:

5–10 business days

Once your order has been dispatched, you will receive a tracking number by email so you can monitor your shipment.

Please note that delivery times are estimates and are not guaranteed.

2.3 Tracking Information

A tracking link will be sent to the email address provided during checkout once your order has shipped.

Please allow up to 48 hours for tracking information to update after shipment.

2.4 Delays

We aim to deliver every order within the estimated timeframe.

However, delays may occur due to circumstances outside our control, including:

  • Carrier delays

  • Weather conditions

  • Customs processing

  • High-volume periods

  • Other unforeseen circumstances

If a significant delay occurs, we will provide assistance and updates where possible.

3. Shipping Costs

3.1 Free Shipping

Vivienne Lane Co. offers free shipping on all orders within the United States.

4. Receiving Your Order

4.1 Delivery Responsibility

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, please contact us within 30 days of receiving your order.

To help us resolve the issue quickly, please provide photos or videos showing the problem.

Depending on the situation, we may offer:

  • A replacement item

  • Store credit

  • A full refund

5. Returns & Refunds

5.1 Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact Vivienne Lane Co. customer support.

We will review your request and provide the appropriate solution.

5.2 Return Period

Customers may request a return within 30 days of receiving their order.

Returned items must:

  • Be unused

  • Be unworn

  • Be in original condition

  • Include original packaging where applicable

5.3 Return Shipping Costs

Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect.

Before returning any item, customers must contact Vivienne Lane Co. customer support to receive the approved return instructions and return address.

Items returned without prior approval may experience delays or may not qualify for a refund.

5.4 Refunds

Once the returned item has been received and inspected, we will notify you regarding approval or rejection of your refund.

If approved, your refund will be processed to your original payment method.

Please allow additional processing time depending on your bank or payment provider.

6. Contact Us

If you have questions regarding your order, shipping status, or delivery, please contact us at:

Vivienne Lane Co.
Email: info@viviennelaneco.com

We aim to respond to all customer inquiries within 1–2 business days.