Terms of service

TERMS OF SERVICE

Last updated: September 14, 2026

OVERVIEW

Welcome to Vivienne Lane Co. The terms “we”, “us” and “our” refer to Vivienne Lane Co.

Vivienne Lane Co. operates this online store and website, including all related information, content, features, tools, products and services to provide you, the customer, with a curated shopping experience (the “Services”). Vivienne Lane Co. is powered by Shopify, which enables us to provide the Services to you.

The following Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use our Services.

Please read these Terms of Service carefully, as they contain important information regarding your legal rights, including limitations of liability and warranty disclaimers.

By visiting, accessing, browsing, or purchasing from our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms of Service or our Privacy Policy, you should not access or use our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or country of residence, or that you have obtained permission from a parent or legal guardian to use our Services.

To use our Services, including browsing our website or purchasing products, you may be required to provide certain information, including your email address, billing information, payment details, and shipping information.

You agree that all information provided to Vivienne Lane Co. is accurate, complete, and current. You are responsible for updating your information when necessary.

You are responsible for maintaining the confidentiality of your account information and for all activity conducted through your account.

You may not transfer, sell, assign, or license your account to another person.

SECTION 2 - OUR PRODUCTS

We make every effort to accurately display our products, including colors, designs, materials, and details. However, colors and product appearance may vary depending on your device settings, screen quality, and display configuration.

We do not guarantee that product images, descriptions, or colors displayed on our website will perfectly match the physical product received.

All product descriptions, pricing, availability, and specifications are subject to change at any time without notice.

Vivienne Lane Co. reserves the right to discontinue any product or limit quantities available for purchase at our discretion.

SECTION 3 - ORDERS

When you place an order with Vivienne Lane Co., you are making an offer to purchase products from us.

Vivienne Lane Co. reserves the right to accept or decline any order for any reason, including suspected fraud, incorrect pricing, product availability issues, or other circumstances.

Your order is only accepted once payment has been successfully processed and you receive an order confirmation.

Please carefully review your order before submitting it. Once an order has been accepted, cancellation requests may not always be possible.

If we cancel, modify, or decline an order, we will attempt to notify you using the contact information provided during checkout.

All purchases are subject to our Refund Policy.

You confirm that products purchased from Vivienne Lane Co. are intended for personal use and not for resale or commercial purposes.

SECTION 4 - PRICES AND BILLING

All prices displayed on Vivienne Lane Co. are shown in United States Dollars (USD).

Prices, discounts, promotions, and offers may change at any time without notice.

The price charged for a product will be the price displayed at checkout at the time your order is placed.

You agree to provide accurate and complete payment and billing information for all purchases made through our website.

You confirm that:

  • The payment information provided belongs to you or you have authorization to use it.
  • Your payment provider will approve and process the transaction.
  • You agree to pay all applicable charges associated with your order.

Vivienne Lane Co. reserves the right to cancel orders affected by pricing errors, incorrect product information, or technical issues.

SECTION 5 - SHIPPING AND DELIVERY

Vivienne Lane Co. ships products to customers within the United States.

Delivery times provided on our website are estimates only and are not guaranteed.

Shipping delays may occur due to circumstances outside of our control, including:

  • Shipping carrier delays
  • Customs processing
  • Weather conditions
  • Supply chain disruptions
  • Other unexpected events

Vivienne Lane Co. is not responsible for delays caused by third-party shipping providers.

Once an order has been transferred to the shipping carrier, responsibility for delivery is subject to the carrier’s handling and tracking process.

SECTION 6 - RETURNS AND REFUNDS

We want you to be satisfied with your purchase from Vivienne Lane Co.

Customers may request a return within 30 days of receiving their order.

To qualify for a return:

  • Items must be unused.
  • Items must be unworn.
  • Items must be in their original condition.
  • Items must include original packaging where applicable.

Customers are responsible for all return shipping costs unless the item received is defective, damaged, or incorrect.

Before returning an item, customers must contact Vivienne Lane Co. customer support to request the correct return address and return instructions.

Returned items will be inspected after arrival. Refunds will only be issued after the returned product has been approved.

Once approved, refunds will be processed to the original payment method.

For complete details, please review our Refund Policy.

SECTION 7 - INTELLECTUAL PROPERTY

All content available through Vivienne Lane Co., including but not limited to trademarks, logos, brand names, text, images, graphics, product descriptions, videos, designs, website layout, and other materials, are owned by Vivienne Lane Co., its affiliates, partners, or licensors and are protected by applicable intellectual property laws.

These Terms allow you to use our website and Services only for personal, non-commercial purposes.

You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, or transmit any content from our website without prior written permission from Vivienne Lane Co.

Nothing in these Terms grants you any rights, licenses, or ownership interests in any trademarks, copyrights, designs, or other intellectual property belonging to Vivienne Lane Co., Shopify, or third parties.

Unauthorized use of our intellectual property may violate applicable laws.

The Vivienne Lane Co. name, logo, product names, designs, slogans, and branding elements are trademarks of Vivienne Lane Co. and may not be used without written permission.

SECTION 8 - OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools or services as part of our website experience.

These tools are provided “as available” and “as is” without warranties, guarantees, or endorsements.

Vivienne Lane Co. does not monitor, control, or have influence over third-party tools and is not responsible for any issues arising from your use of such tools.

Your use of third-party services is entirely at your own risk and discretion.

Any future features, tools, or resources added to our website will also be subject to these Terms of Service.

SECTION 9 - THIRD-PARTY LINKS

Our website may contain links or references to third-party websites, applications, or services.

Vivienne Lane Co. is not responsible for reviewing or evaluating the content, accuracy, reliability, or availability of third-party websites.

If you leave our website to access third-party services, you do so at your own risk.

Vivienne Lane Co. is not responsible for any damages, losses, or issues resulting from your use of third-party websites, products, or services.

You should carefully review the terms and policies of any third-party website before completing transactions.

SECTION 10 - RELATIONSHIP WITH SHOPIFY

Vivienne Lane Co. is powered by Shopify, which provides the platform that allows us to operate our online store and provide our Services.

However, purchases made through our website are transactions directly between you and Vivienne Lane Co.

By using our Services, you acknowledge and agree that Shopify is not responsible for any products purchased, transactions completed, damages, losses, or claims arising between you and Vivienne Lane Co.

You release Shopify and its affiliates from any claims or liabilities related to purchases made through our store.

SECTION 11 - PRIVACY POLICY

All personal information collected through our Services is handled according to our Privacy Policy.

By using Vivienne Lane Co., you acknowledge that you have reviewed and accepted our Privacy Policy.

Because our store is hosted through Shopify, certain personal information may be collected and processed by Shopify and third-party service providers necessary to operate our website, process payments, fulfill orders, provide customer support, and improve our Services.

For more information, please review our Privacy Policy.

SECTION 12 - CUSTOMER FEEDBACK

If you submit reviews, comments, suggestions, photos, testimonials, or other content to Vivienne Lane Co. (“Feedback”), you grant us permission to use, reproduce, modify, publish, distribute, and display such Feedback for business purposes.

You confirm that:

  • You own the rights to the Feedback you submit.
  • Your Feedback does not violate the rights of any third party.
  • Your Feedback is accurate and truthful.

Vivienne Lane Co. may remove Feedback that we determine to be unlawful, offensive, misleading, defamatory, or inappropriate.

We are not responsible for any Feedback submitted by customers or third parties.

SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain errors, inaccuracies, or omissions relating to:

  • Product descriptions
  • Pricing
  • Promotions
  • Availability
  • Shipping information
  • Product details

Vivienne Lane Co. reserves the right to correct any errors, update information, or cancel orders affected by incorrect information without prior notice.

SECTION 14 - PROHIBITED USES

You may only use our Services for lawful purposes.

You may not use our website:

  • For any illegal or fraudulent purpose.
  • To violate laws or regulations.
  • To infringe on intellectual property rights.
  • To submit false or misleading information.
  • To harm, threaten, harass, or abuse others.
  • To distribute spam or unauthorized promotional material.
  • To impersonate another person or company.
  • To interfere with the operation or security of our website.

You also agree not to:

  • Upload malicious software or viruses.
  • Attempt to gain unauthorized access.
  • Copy, reproduce, resell, or exploit our website content.
  • Collect customer information without permission.
  • Use automated systems to scrape or extract website data.

Vivienne Lane Co. reserves the right to suspend or terminate access to our Services if these Terms are violated.

SECTION 15 - TERMINATION

We reserve the right to terminate or restrict your access to our Services at any time if we believe you have violated these Terms of Service.

Any obligations or payments owed before termination remain your responsibility.

The following sections will continue after termination:

  • Intellectual Property
  • Feedback
  • Disclaimer of Warranties
  • Limitation of Liability
  • Indemnification
  • Governing Law
  • Privacy Policy
  • Other provisions that naturally survive termination

SECTION 16 - DISCLAIMER OF WARRANTIES

The information and products provided through Vivienne Lane Co. are offered for general purposes.

While we make reasonable efforts to ensure accuracy, we do not guarantee that:

  • Website information is always complete or error-free.
  • Products will exactly match website images.
  • The website will always be uninterrupted or available.

To the fullest extent permitted by law, our Services and products are provided “as is” and “as available” without warranties of any kind.

SECTION 17 - LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Vivienne Lane Co., its owners, employees, partners, suppliers, service providers, and Shopify affiliates shall not be responsible for any indirect, incidental, special, or consequential damages arising from:

  • Your use of our Services.
  • Your purchase of products.
  • Website errors.
  • Loss of data.
  • Loss of profits.
  • Shipping delays.
  • Third-party services.

This limitation applies regardless of the legal basis of the claim.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Vivienne Lane Co., Shopify, and our affiliates, partners, officers, directors, employees, contractors, service providers, and licensors from any claims, damages, losses, liabilities, expenses, or legal costs (including reasonable attorney fees) arising from:

  1. Your violation of these Terms of Service.
  2. Your violation of any applicable law or regulation.
  3. Your infringement of the rights of any third party.
  4. Your misuse of our Services or website.

Vivienne Lane Co. reserves the right to assume control of the defense of any matter requiring indemnification. You agree to cooperate with any reasonable requests related to such defense.

SECTION 19 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable, that provision will remain enforceable to the maximum extent permitted by applicable law.

The invalid or unenforceable portion will be removed without affecting the validity of the remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

The failure of Vivienne Lane Co. to enforce any right or provision of these Terms of Service does not constitute a waiver of that right.

These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on our website, constitute the complete agreement between you and Vivienne Lane Co.

These Terms replace any previous agreements, communications, or understandings between you and Vivienne Lane Co.

SECTION 21 - ASSIGNMENT

You may not transfer, assign, or delegate your rights or obligations under these Terms of Service without prior written permission from Vivienne Lane Co.

Vivienne Lane Co. may transfer, assign, or delegate these Terms and its rights or obligations without notice or consent.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements through which Vivienne Lane Co. provides Services shall be governed by and interpreted according to the laws of the Netherlands.

Any disputes arising from these Terms or your use of our Services shall be subject to the jurisdiction of the competent courts in the Netherlands.

By using our Services, you agree to submit to the applicable jurisdiction of the Netherlands.

SECTION 23 - HEADINGS

The headings used throughout these Terms of Service are included only for convenience and do not limit or affect the meaning or interpretation of these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You may review the most current version of these Terms of Service at any time on this page.

Vivienne Lane Co. reserves the right to update, modify, or replace any part of these Terms of Service at any time.

Changes become effective when they are posted on our website.

It is your responsibility to periodically review these Terms for updates.

Your continued use of our Services after changes are posted means you accept the updated Terms of Service.

SECTION 25 - CONTACT INFORMATION

If you have questions regarding these Terms of Service, you may contact us at:

Vivienne Lane Co.

Email:
info@viviennelaneco.com

Business Location:
New York, United States

Business Registration Number:
90461487

VAT Number:
NL004614487B01

RETURN ADDRESS INFORMATION

For all approved returns, customers must contact Vivienne Lane Co. customer support before sending any items back.

The return address will be provided after your return request has been reviewed and approved.

Sending products to an incorrect address without prior approval may result in delays or the inability to process your refund.

END OF TERMS OF SERVICE